Zbuscasino FAQ – Frequently Asked Questions & Answers

On the login page click "Forgot your password?" on the login page. A reset link will be sent to your registered email address. Click the link and set a new password. The whole process takes under 5 minutes.

KYC (Know Your Customer) is an identity verification process required to protect funds and prevent misuse. Before your first withdrawal, you'll need to submit a clear copy of your national ID or passport. Verification is typically completed within 24 hours.

To close your account, please contact our support team. Make sure to withdraw your balance beforehand. Self-exclusion and temporary break options are also available — for more details, Responsible Gaming View page.

For security reasons, your email and mobile number cannot be changed directly. After identity verification, our support team will assist you in updating this information.

Deposit limits vary by payment method. The minimum deposit generally starts from 200 BDT. The maximum limit depends on your account verification level and the payment method used.

Deposits via mobile banking and e-wallets are usually instant or credited within a few minutes. Bank transfers may take 1–3 business days.

First, wait 15–30 minutes. If the payment still hasn't arrived, contact support with a screenshot of the transaction and the transaction ID. Issues are typically resolved within 24 hours.

Mobile banking and e-wallet withdrawals are typically processed within 24 hours. Bank transfers may take 3–5 business days. If your KYC verification is still pending on your first withdrawal, it may take a little longer.

If your withdrawal is still being processed, cancellation may be possible. Once processing is complete, it cannot be cancelled. Contact support as soon as possible.

The minimum withdrawal amount varies by payment method. Withdrawals are generally available from BDT 500. The maximum daily limit depends on your account level and verification status.

A wagering requirement means you must wager your bonus amount a set number of times before you can withdraw. For example, a 30x wagering requirement on a 100 BDT bonus means you need to place a total of 3,000 BDT in bets. The full terms are always listed on the promotions page.

Winnings from a bonus can be withdrawn once the wagering requirements are met. The original bonus amount itself is generally not withdrawable — only the winnings earned by playing with the bonus can be cashed out.

Yes, you can play without accepting a bonus. You have the option to opt out of bonuses at the time of deposit. Playing without a bonus means no wagering requirements will apply to your withdrawals.

RTP (Return to Player) is the average percentage of total wagers a game returns to players over the long run. For example, a 96% RTP means that for every 100 BDT wagered, the average return is 96 BDT. Keep in mind this is a long-term average — results will vary from session to session.

All games at zbuscasino run on certified RNG (Random Number Generator) technology, regularly audited by independent testers. Live games feature real dealers, with every action visible via live video stream.

If you get disconnected, your game state is saved on the server. When you reconnect, you'll resume exactly where you left off. If you believe something was lost, contact support — we'll review the gaming logs and help you out.

After logging in, go to Account Settings and enable 2FA under the "Security" option. Activating two-step verification via your mobile number or an Authenticator App significantly increases your account security.

Change your password immediately and notify support. We will temporarily suspend access to the account and investigate. Please note — zbuscasino will never ask for your password or OTP via email or SMS.

Self-exclusion is the option to voluntarily suspend your account, either temporarily or permanently. It's a brave and healthy decision. You can find this option in Account Settings or by contacting support.

Yes. zbuscasino supports third-party self-exclusion requests. If you're concerned about a family member, reach out to support with the details — we'll handle it with complete confidentiality.

Yes. The zbuscasino app delivers the same quality across all games. Live Casino, slots, and Sports Betting — everything is fully available on mobile with the same great experience.

You may need to enable "Install from Unknown Sources" in your Android settings. A step-by-step guide is available on the download page. If you still run into trouble, send a screenshot to our support team.